Terms of service

Welcome to LULU SKY SHOP. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By using the LULU SKY SHOP website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will use our website and services in compliance with all applicable laws and regulations.
  • All information you provide to us is accurate, complete, and current.
  • You agree to these Terms, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website only for lawful and responsible purposes.

You may not:

  • Use the website for fraudulent, unlawful, or unauthorized activities.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Upload or distribute viruses, malware, or other harmful materials.
  • Interfere with the security, operation, or functionality of the website.
  • Copy, reproduce, distribute, or commercially exploit our website content without written permission.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and up to date.

However:

  • Colors may appear differently depending on your device or screen settings.
  • Measurements may have minor variations due to manual measuring.
  • Product availability may change without notice.
  • We reserve the right to modify, update, or discontinue products at any time.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing or typographical errors.
  • Update product prices at any time.
  • Modify or end promotional offers without prior notice.
  • Decline transactions affected by obvious pricing or system errors.

Orders are processed after payment has been successfully authorized.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been fully accepted.

We reserve the right to cancel or refuse an order due to:

  • Payment failure or authorization issues
  • Product availability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been collected for an order we cancel, the applicable amount will be refunded to the original payment method.

6. Shipping

Shipping and delivery are governed by our Shipping Policy.

While we work to process and ship orders promptly, we are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs inspections, severe weather, public holidays, high shipping volumes, transportation disruptions, or incorrect shipping information provided by the customer.

7. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy carefully before submitting a return request.

8. Intellectual Property Rights

All content on the LULU SKY SHOP website, including but not limited to:

  • Brand name and logos
  • Product images and photography
  • Graphics and visual elements
  • Website layout and design
  • Product descriptions and written content

is owned by LULU SKY SHOP or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

9. Disclaimer

Our website and products are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be completely error-free.
  • All information will always be current or free from errors.
  • Every product will remain permanently available.

10. Limitation of Liability

To the fullest extent permitted by applicable law, LULU SKY SHOP shall not be liable for indirect, incidental, consequential, special, or similar damages arising from or related to:

  • Use of or inability to use our website
  • Purchase or use of our products
  • Shipping or delivery delays
  • Website interruptions
  • Technical failures or errors

To the extent permitted by law, our maximum liability relating to any claim will not exceed the amount you paid for the applicable order giving rise to the claim.

11. Changes to These Terms

We may update or revise these Terms from time to time.

Any changes will become effective when the updated Terms are posted on our website. Your continued use of our website after the changes are posted means that you accept the revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Florida, without regard to conflict-of-law principles.

Any disputes arising from or relating to these Terms or your use of our website will be handled through the appropriate legal process.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

LULU SKY SHOP
Email: info@luluskyshop.com
Address: 14114 Damselfly Dr
Tampa, FL 33625
United States

Business Correspondence Only – Not a Return Address

Our Customer Support team typically responds within 24–48 business hours, Monday–Friday.

LULU SKY SHOP — Thank you for being part of our style story.